Information technology as a resource to counter domestic sex trafficking in the United States

Author: Giddens, Laurie; Petter, Stacie; Fullilove, Michael

Abstract: Globally, millions of individuals are victims of sex trafficking and are compelled to perform sexual acts through force, fraud, or coercion. Law enforcement agencies, non-profit organisations, and social entrepreneurs increasingly are using information technology as a resource to locate, identify, and rescue victims and find, arrest, and convict traffickers. In this qualitative case study, we partnered with a non-profit organisation that trains law enforcement officers to use information technology to counter sex trafficking. For this research study, we observed training courses, interviewed law enforcement officers and non-profit staff, and reviewed technology usage logs and other data sources. Some officers readily used the new information technology post-training, while others failed to use the new technology. Using conservation of resources theory as a sensitising lens, we identify two factors affecting the use of new technology post-training: the level of organisational resources available to individuals and the individual's perceptions of the new information technology as a resource. With these findings, we develop the Resources Model of Information Technology Use to explain how perceptions of organisational and technology resources affect information technology usage patterns and outcomes.

Keywords: conservation of resources theory, human trafficking, information technology use, responsible research, sex trafficking